Refund Policy

Effective Date: January 1, 2025

At TechMind Academy, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for courses and services purchased through our website at artstreetanalytics.com.

1. General Refund Eligibility

TechMind Academy offers refunds under specific conditions as outlined in this policy. Refund eligibility depends on the type of product or service purchased, the timing of the refund request, and the circumstances surrounding the request.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Period

For most courses and educational programs, we offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date.

2.2 Conditions for 30-Day Refund

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded or accessed more than 30% of downloadable course materials
• You must not have obtained a completion certificate
• The purchase must not have been made using promotional codes or during special discount periods (unless otherwise specified)

2.3 How to Request a 30-Day Refund

To request a refund within the 30-day period, please contact us at [email protected] with your order number and reason for the refund request. We will process your request within 5-7 business days.

3. After 30 Days

3.1 No Refunds After 30 Days

After the 30-day guarantee period has expired, refunds will generally not be issued except in exceptional circumstances at the sole discretion of TechMind Academy.

3.2 Exceptional Circumstances

Refunds after the 30-day period may be considered in the following exceptional circumstances:

• Technical issues that prevented access to the course and could not be resolved by our support team
• Course content significantly different from what was advertised
• Medical emergencies or unforeseen circumstances (documentation may be required)
• Duplicate purchases made in error

4. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Courses or programs where you have received a completion certificate
• Courses that have been fully completed (100% of content accessed)
• One-on-one coaching or mentoring sessions that have already taken place
• Downloaded digital materials, eBooks, or resources
• Live workshop or webinar attendance after the event has occurred
• Subscription services after the first 30 days of initial subscription
• Bundled packages where individual components have been accessed or completed
• Third-party services or tools included with course purchases

5. Subscription Services

5.1 Monthly Subscriptions

Monthly subscription services can be canceled at any time. Refunds for monthly subscriptions will only be provided within the first 30 days of the initial subscription. No refunds will be issued for partial months after the first 30 days.

5.2 Annual Subscriptions

Annual subscription services are eligible for a pro-rata refund within the first 60 days of purchase, minus any content accessed or downloaded. After 60 days, annual subscriptions are non-refundable but can be canceled to prevent future renewals.

5.3 Cancellation Process

To cancel a subscription, log into your account and navigate to the subscription management section, or contact our support team at [email protected]. Cancellations will take effect at the end of the current billing period.

6. Refund Process and Timeline

6.1 How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: [email protected]
• Phone: +1 479 913 7122
• Contact form on our website

Please include your order number, the course or service name, purchase date, and a brief explanation of your refund request.

6.2 Review Process

Once we receive your refund request, we will review it within 5-7 business days. We may contact you to request additional information or clarification.

6.3 Refund Approval

If your refund is approved, we will process the refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.

6.4 Payment Processing Time

Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account after we have processed it.

7. Partial Refunds

In certain situations, partial refunds may be granted at the discretion of TechMind Academy:

• Bundle purchases where only some components have been accessed
• Annual subscriptions canceled within the first 60 days (pro-rata refund)
• Technical issues that affected only a portion of the course content
• Special circumstances evaluated on a case-by-case basis

8. Promotional and Discounted Purchases

8.1 Standard Refund Policy Applies

Courses purchased during promotional periods or with discount codes are subject to the same refund policy as regular-priced courses, unless otherwise stated during the promotion.

8.2 Special Promotions

Some special promotions may have modified refund terms. These terms will be clearly disclosed at the time of purchase. If no special terms are mentioned, our standard refund policy applies.

9. Technical Issues and Course Access

9.1 Technical Support

If you experience technical difficulties accessing your course, please contact our technical support team immediately. We will work diligently to resolve any issues.

9.2 Refunds for Unresolved Technical Issues

If we are unable to resolve technical issues preventing you from accessing your course within a reasonable timeframe (typically 7-14 days), you will be eligible for a full refund regardless of how much time has elapsed since purchase.

10. Course Changes and Updates

TechMind Academy reserves the right to update, modify, or discontinue courses at any time. If substantial changes are made to a course you have purchased that materially diminish its value, you may be eligible for a refund or course credit at our discretion.

11. Chargebacks and Disputes

11.1 Contact Us First

Before initiating a chargeback with your credit card company or payment provider, please contact us to resolve any issues. We are committed to working with you to find a satisfactory solution.

11.2 Chargeback Policy

If you initiate a chargeback without first contacting us, we reserve the right to:

• Immediately suspend access to all courses and services
• Terminate your account
• Dispute the chargeback with evidence of service delivery
• Ban you from future purchases

12. Refund Exceptions

TechMind Academy reserves the right to refuse refunds in the following circumstances:

• Violation of our Terms and Conditions
• Abusive or fraudulent behavior
• Repeated refund requests indicating pattern of abuse
• Sharing of account credentials or course materials
• Completion of course content beyond eligible thresholds

13. International Purchases

Refunds for international purchases will be processed in the original currency. Exchange rate fluctuations may result in the refunded amount being slightly different from the amount originally charged.

14. Gift Purchases

For courses purchased as gifts:

• Refund requests must be made by the original purchaser
• Standard refund policies apply based on the recipient's course progress
• The refund will be issued to the original payment method used by the purchaser

15. Changes to Refund Policy

TechMind Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. However, any changes will not affect refund requests made prior to the policy change.

16. Questions and Customer Support

If you have any questions about our Refund Policy or need assistance with a refund request, our customer support team is here to help.